MiTAC
Quality
Our mission is to incorporate advanced technology and business domain knowledge, providing customers with comprehensive, dynamic solutions to improve productivity and working efficiency, to better compete in the marketplace.
Value
“To win the trust is an honor and responsibility, to take the criticism politely is a wisdom and courage.” This is our persistent faith and long-term commitment to all stakeholders including employees, stockholders, customers, partners and community.
Business Objective
We aim to pursue sustainable development and maintain growth momentum by continuously enhancing our customer partnership, focusing on quality and excellence, learning high-end technology and improving our financial results.
Quality Policy
In order to achieve our mission and business objective, we take three statements as our quality slogan, they are:
- Total Quality: Quality in MiTAC is all about committed ownership, employee involvement, supplier/ subcontractor quality management, lessons learned and feedback, defect prevention and continuous quality/ process improvement.
- Total Self-learning: Through learning by doing and cross-functional training, we improve employee capabilities and quality disciplines. We also incubate a learning organization and establish knowledge database incorporated project outputs and process improvement outputs for future continuous quality/ process improvement.
- Total Marketing: Marketing is the responsibility of all employees, from the engineer to the executive suite. To learn how a whole business can become a marketing vehicle and how the marketing organization can serve as the engine of customer engagement, is our first priority.
MiTAC QMS
an Integrated Quality Management System
MiTAC adopted and introduced world-wide standards and quality models into employees’ daily operations and further combined them together as an Integrated Quality Management System, called MiTAC QMS. MiTAC QMS is a consolidation of experiences, lessons learned, and best practices derived from over 30+ years project implementation that are also aligned to standard quality models and certifications, which includes PMI PMBOK, SEI CMMI-DEV, ISO9001, ISO27001 ISMS, ITIL, as well as relevant engineering quality and system safety & assurance standards, e.g., EN50126, EN50128, IEEE730, ISO/IEC12207, RAMS, SIL 2, MIL-STD, DOD-STD, etc. The fact that the organization and its employees/ engineers have consistently been assessed and certified on international quality models in order to assure MiTAC’ s customers of timely, reliable, defect-zero delivery of products and services. This is a set of generic and domain specific disciplines and working codes meeting some mission-critical requirements.
ISO9001 Certification
ISO9001 Certification and Quality Improvement Journey ISO9001 quality management system was widely deployed in internal daily operations in MiTAC.
- 2013 – MiTAC Information Technology Corp. completed a renew assessment on ISO 9001:2008.
- 2010 – MiTAC Information Technology Corp. was re-assessed and awarded ISO 9001:2008 certification, after a spin-off plan.
- 2001 – MiTAC took a renew assessment on ISO 9001:2000.
- 1996 – MiTAC was assessed and obtained, as the No. 1 IT company, ISO 14000 certification.
- 1995 – MiTAC was assessed ISO 9001:1994 certification.
CMMI Appraisal
CMMI Appraisal and Process Improvement Journey MiTAC is one of the early adopters for CMMI process improvement program in Taiwan.
- 2013 – MiTAC Information Technology Corp. completed a renew certification CMMI-DEV V1.3 ML3.
- 2010 – MiTAC Information Technology Corp. stepped forward to CMMI Maturity Level 5 as plan.
- 2010 – MiTAC Information Technology Corp. was appraised as CMMI-DEV V1.2 ML3 on November 15, after company spin-off.
- 2010 – MiTAC supported Data Processing Center MOF to pass CMMI-ACQ appraisal.
- 2008 – The whole organization of MiTAC Inc. took a renew certification CMMI-DEV V1.2 ML3 on October 9.
- 2007 – AIDC and Onsys achieved CMMI Maturity Level 2 separately under MiTAC consultancy services.
- 2005 – PABG, as a pilot unit, deployed CMMI model and appraised as CMMI-SE/SW V1.1 Maturity Level 3 on August 10.
- 2004 – MiTAC signed contract with SEI partner India QAI to provide consultancy services for organization’s process improvement CMMI Maturity Level 3.
- 2002 – MiTAC Education introduced SEI certified “Introduction to CMMI” training course in Taiwan market.
Other RAMS related certification
MiTAC project team members are well equipped with real life practices and experiences to comply with the requirements of some critical system assurance, for instances:
- Taiwan High Speed Rail automatic fare collection project was developed and tested to commissioning over 4 years, which was implemented in compliance with ISO/IEC12207, EN50126, EN50128, etc.
- The communication system, power supply & distribution system, automatic fare collection system implemented for Taipei MRT projects totally met EU standard EU 50126 system assurance engineering operation requirements, which includes Reliability, Availability, Maintainability, and Safety, that is RAMS.
- Taipei MRT Neihu Line power supply & distribution system and communication system have been proven in accordance with IEEE730, MIL-STD, etc.
- Some homeland security programs and systems were required to follow MIL-STD, DOD-STD in the entire life cycle.
- By Lloyd’s Register International (Thailand) Limited, Taipei Tunnel Central Supervisory & Control System was assessed an appropriate quality management system to ensure the system achieves Safety Integrated Level 2 (SIL 2) in accordance with IEC61508.
- Taiwan Mobile launched IDC(Internet Data Center) on November 26, 2013 which was implemented by MiTAC and certified by Uptime Institute with Tier III Design (Tier Certification of Design Documents，TCDD) and Tier III Facility (Tier Certification of Constructed Facility，TCCF).